VoIPSimplicity Privacy Policy
Effective Date: [02/01/2026]
Last Updated: [02/28/2026]
PRIVACY POLICY
VoIPSimplicity (“VoIPSimplicity,” “Company,” “we,” “us,” or “our“) is a trade name of VoIPSimplicity LLC, a Georgia limited liability company / corporation with its principal place of business at 5710 Ogeechee Road, Suite 200-267, Savannah, GA 31405.
We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you:
- Visit our website at www.voipsimplicity.com (the “Site“)
- Use our voice over internet protocol (VoIP) telephone services, business communication tools, and related products (collectively, the “Services“)
- Communicate with us by phone, email, text message (SMS/MMS), online chat, or any other means
- Submit forms, request quotes, create an account, or otherwise interact with us
By accessing the Site or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site or Services.
TABLE OF CONTENTS
- Information We Collect
- How We Collect Information
- How We Use Your Information
- SMS and Text Messaging Disclosures
- How We Share Your Information
- Cookies and Tracking Technologies
- Third-Party Links and Services
- Data Retention
- Data Security
- Your Rights and Choices
- California Privacy Rights (CCPA/CPRA)
- Other State-Specific Privacy Rights
- Children’s Privacy
- International Users
- Changes to This Privacy Policy
- Contact Us
1. INFORMATION WE COLLECT
We collect the following categories of information:
1.1 Personal Information You Provide
When you interact with us — such as requesting a quote, signing up for service, contacting support, or submitting a form on our Site — you may provide us with:
- Identity Information: First and last name, company name, job title
- Contact Information: Email address, phone number(s) (including mobile), mailing address, billing address
- Account Information: Username, password, account preferences, security questions
- Payment and Billing Information: Credit card number, debit card number, bank account information, billing name and address (Note: payment card data is processed by our PCI-compliant payment processor and is not stored on our servers)
- Telephone Service Information: Phone numbers you wish to port, phone number preferences, calling plan selections, equipment preferences
- Communications: Messages you send to us via email, phone, SMS/MMS, live chat, support tickets, or web forms, including the content of those communications
- Feedback and Surveys: Reviews, testimonials, survey responses, and other feedback you voluntarily provide
1.2 Information Collected Automatically
When you visit our Site or use our Services, we may automatically collect:
- Device Information: IP address, browser type and version, operating system, device type, device identifiers, screen resolution, language settings
- Usage Information: Pages visited, links clicked, date and time of access, referring/exit URLs, time spent on pages, features used
- Location Information: Approximate geographic location based on IP address
- Cookie and Tracking Data: Cookies, pixel tags, web beacons, and similar technologies (see Section 6)
1.3 Telephone and Communication Records
As a provider of VoIP telephone services, we collect certain information related to your use of the Services:
- Call Detail Records (CDRs): Originating phone number, destination phone number, date, time, and duration of calls, call type (inbound/outbound/forwarded)
- Voicemail Recordings: Voicemail messages left for you or by you through the Services
- Call Recordings: If you enable the call recording feature, recordings of telephone calls
- SMS/MMS Records: Phone numbers involved in messaging, date and time of messages, message delivery status
- Fax Records: Fax transmissions sent or received through the Services
- Service Performance Data: Call quality metrics, network performance data, error logs
1.4 Information from Third Parties
We may receive information about you from:
- Telecommunications Carriers: Information related to number porting and call routing
- Payment Processors: Transaction confirmation and fraud prevention data
- Analytics Providers: Aggregated website usage data
- Public Databases: Business information for verification purposes (e.g., Secretary of State filings, CNAM databases)
- Referral Partners: If you were referred to us, basic contact information shared by the referring party with your knowledge
2. HOW WE COLLECT INFORMATION
We collect information through the following methods:
- Website Forms: Quote request forms, contact forms, sign-up/registration forms, support ticket forms
- Account Creation and Service Activation: During the onboarding and provisioning process
- Telephone Calls: When you call us or when we call you (calls may be recorded for quality assurance and training purposes; you will be notified)
- Email and Chat Communications: When you email us or use our live chat feature
- SMS/MMS Messages: When you send us text messages or opt in to receive text messages from us
- Automatic Data Collection: Through cookies, web beacons, pixels, and similar technologies when you visit our Site
- Service Usage: Through your use of our VoIP telephone and communication services
- Third-Party Sources: As described in Section 1.4
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
3.1 Service Delivery and Operations
- Provide, activate, manage, and maintain your VoIP telephone service and related products
- Process number porting requests
- Provision phone numbers, extensions, and equipment
- Route calls, messages, and faxes
- Provide voicemail, call recording, and other communication features
- Process payments, invoices, and billing
3.2 Customer Communications
- Respond to your inquiries, requests, and support tickets
- Send service-related notifications (e.g., account activation, service changes, billing reminders, maintenance notices, outage alerts)
- Send transactional and informational SMS/MMS messages related to your account and services
- Communicate about new features, plan changes, and service updates
3.3 Marketing and Promotional Communications
- With your express consent, send promotional emails, newsletters, and marketing SMS/MMS messages about our products, services, and special offers
- Personalize marketing content based on your interests and service usage
3.4 Improvement and Analytics
- Analyze usage trends to improve our Site, Services, and customer experience
- Conduct research and development for new features and products
- Monitor and improve call quality and network performance
- Generate aggregate, de-identified statistical data
3.5 Security and Fraud Prevention
- Detect, prevent, and investigate fraud, unauthorized access, and other illegal activities
- Monitor for abuse of our Services (including spam calls and messages)
- Enforce our Terms of Service and Acceptable Use Policy
3.6 Legal Compliance
- Comply with applicable federal, state, and local laws and regulations
- Comply with Federal Communications Commission (FCC) requirements
- Comply with Telephone Consumer Protection Act (TCPA) obligations
- Respond to lawful subpoenas, court orders, and law enforcement requests
- Fulfill E911 and emergency services obligations
- Maintain records as required by law
4. SMS AND TEXT MESSAGING DISCLOSURES
This section specifically addresses the collection, use, and protection of information related to SMS and MMS text messaging. This section supplements — and does not replace — the other provisions of this Privacy Policy.
4.1 SMS Opt-In and Consent
We send text messages only to individuals who have provided their express prior consent. You may provide consent by:
- Checking the SMS consent checkbox on a form on our Site
- Texting a keyword (e.g., “START” or “YES”) to a VoIPSimplicity phone number
- Verbally consenting during a telephone call with a VoIPSimplicity representative
- Otherwise expressly requesting to receive text messages from us
Consent to receive SMS/MMS messages is not required as a condition of purchasing any product or service from VoIPSimplicity.
4.2 Types of Text Messages
Depending on your selections and account activity, you may receive the following types of text messages from VoIPSimplicity:
- Transactional / Service Messages: Account activation confirmations, service status updates, billing reminders, payment confirmations, appointment reminders, support case updates, emergency or outage notifications
- Promotional / Marketing Messages: Special offers, discounts, new feature announcements, company news (sent only if you have opted in to marketing messages)
4.3 Message Frequency
Message frequency varies based on your account activity, service selections, and communication preferences. Transactional messages are sent as needed based on account events. Marketing messages, if you opt in, will not exceed [3] messages per month unless otherwise disclosed at the time of opt-in.
4.4 Message and Data Rates
Message and data rates may apply. Text messaging charges from your wireless carrier are your responsibility. VoIPSimplicity is not responsible for any fees charged by your carrier for sending or receiving text messages.
4.5 Opt-Out of Text Messages
You may opt out of receiving text messages from VoIPSimplicity at any time by:
- Replying STOP (or QUIT, CANCEL, UNSUBSCRIBE, or END) to any text message you receive from us
- Emailing us at [email protected] with the subject line “SMS Opt-Out” and including the phone number you wish to remove
- Calling us at (844) 769-8647 and requesting removal
After you opt out, you will receive one final confirmation message stating that you have been unsubscribed. You will not receive any further text messages from us unless you re-subscribe. Please allow up to 48 hours for opt-out requests to be fully processed.
Note: Opting out of marketing text messages does not opt you out of service-critical transactional messages related to your active VoIP service account (e.g., emergency service notices, fraud alerts). If you wish to stop all messages, please contact us directly.
4.6 Help
For assistance with our text messaging services, you may:
- Reply HELP to any text message from VoIPSimplicity
- Email us at [email protected]
- Call us at (844) 769-8647
4.7 SMS Data Sharing Restrictions
We do not sell, rent, lease, or share your mobile phone number, SMS opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
The only circumstances in which SMS-related data may be disclosed to third parties are:
- Service Providers: We may share data with telecommunications carriers and messaging platform providers strictly as necessary to deliver text messages on our behalf. These providers are contractually prohibited from using your information for any other purpose.
- Legal Compliance: We may disclose information when required by law, regulation, legal process, or governmental request.
- Protection of Rights: We may disclose information when necessary to protect the rights, property, or safety of VoIPSimplicity, our customers, or the public.
4.8 SMS Records Retention
We retain SMS opt-in consent records, opt-out records, and message logs for a minimum of five (5) years or as required by applicable law and regulations, including TCPA and FCC requirements. This data is stored securely and accessed only for compliance, auditing, and dispute resolution purposes.
4.9 Supported Carriers
SMS messaging services from VoIPSimplicity are supported on all major U.S. wireless carriers, including but not limited to AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, and their respective MVNOs. Carrier support is subject to change without notice. Carriers are not responsible for delayed or undelivered messages.
5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information in the following limited circumstances:
5.1 Service Providers and Vendors
We share information with trusted third-party companies that perform services on our behalf, including:
- Telecommunications carriers and interconnect providers (for call routing, number porting, SMS delivery, and CNAM services)
- Cloud hosting and infrastructure providers (for data storage and computing)
- Payment processors (for billing and payment processing)
- Customer relationship management (CRM) platforms
- Email and messaging delivery services
- Analytics and website optimization providers
- Customer support tools (helpdesk, live chat, ticketing systems)
These service providers are contractually obligated to use your information only for the purposes of providing services to VoIPSimplicity and are required to maintain the confidentiality and security of your data.
5.2 Legal Obligations and Law Enforcement
We may disclose your information when we believe in good faith that disclosure is necessary to:
- Comply with a legal obligation, regulation, or valid legal process (e.g., subpoena, court order, government request)
- Comply with FCC regulations, CPNI rules, and other telecommunications law requirements
- Respond to requests from law enforcement or other government agencies
- Provide E911 emergency service information to public safety answering points (PSAPs) and emergency responders
- Protect and defend the rights, property, or safety of VoIPSimplicity, our customers, our employees, or the public
- Detect, prevent, or investigate fraud, security issues, or technical problems
5.3 Business Transfers
If VoIPSimplicity is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.
5.4 With Your Consent
We may share your information for purposes not described in this Privacy Policy if we have obtained your express consent to do so.
5.5 Aggregated or De-Identified Data
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for analytics, research, industry benchmarking, and other lawful purposes.
6. COOKIES AND TRACKING TECHNOLOGIES
6.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide reporting information.
6.2 Types of Cookies We Use
We may use the following third-party services, each of which may place cookies on your device:
- Google Analytics — website traffic analysis (Google Privacy Policy)
- Google Ads / Google Tag Manager — advertising and conversion tracking
- Facebook / Meta Pixel — advertising and audience analytics
- Microsoft Clarity / Bing Ads — heatmaps, session recording, advertising
- HubSpot / CRM tracking — lead tracking and marketing automation (if applicable)
6.4 Your Cookie Choices
You can manage your cookie preferences in the following ways:
- Cookie Consent Banner: When you first visit our Site, you may be presented with a cookie consent banner where you can accept or decline non-essential cookies.
- Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete cookies, or alert you when a cookie is being placed. Please note that disabling cookies may affect the functionality of the Site.
- Opt-Out Links:
- Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
- Network Advertising Initiative Opt-Out: https://optout.networkadvertising.org
- Digital Advertising Alliance Opt-Out: https://optout.aboutads.info
6.5 Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) setting. There is currently no universally accepted standard for how companies should respond to DNT signals. At this time, we do not respond to DNT signals. However, you can manage tracking through cookie settings and opt-out tools described above.
7. THIRD-PARTY LINKS AND SERVICES
Our Site may contain links to third-party websites, services, or applications that are not owned or controlled by VoIPSimplicity. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services before providing your information to them.
Examples of third-party services we may link to include:
- Payment processing portals
- App stores (for downloading our mobile application)
- Social media platforms
- Partner or vendor websites
We are not responsible for the privacy practices, content, or security of any third-party websites or services.
8. DATA RETENTION
We retain your personal information for as long as necessary to:
- Provide and maintain your active Services
- Fulfill the purposes described in this Privacy Policy
- Comply with legal, regulatory, tax, accounting, and reporting obligations
- Resolve disputes and enforce our agreements
General retention periods:
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and destruction policies.
9. DATA SECURITY
We implement reasonable and appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, and misuse. These measures include, but are not limited to:
- Encryption: TLS (Transport Layer Security) encryption for data in transit; AES-256 encryption for sensitive data at rest
- Voice Encryption: SRTP (Secure Real-time Transport Protocol) for VoIP calls where supported
- Access Controls: Role-based access controls, multi-factor authentication for administrative access, least-privilege principles
- Network Security: Firewalls, intrusion detection/prevention systems, DDoS mitigation
- Physical Security: Data hosted in SOC 2 compliant data centers with physical access controls, surveillance, and environmental protections
- Employee Training: Regular privacy and security awareness training for all staff
- Vendor Management: Due diligence and contractual data protection requirements for third-party service providers
- Monitoring and Auditing: Regular security assessments, vulnerability scanning, and access log reviews
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at the contact information provided below.
In the event of a data breach that compromises your personal information, we will notify you and applicable regulatory authorities as required by law.
10. YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
10.1 Access and Portability
You have the right to request a copy of the personal information we hold about you, provided in a commonly used, machine-readable format.
10.2 Correction
You have the right to request that we correct inaccurate or incomplete personal information about you.
10.3 Deletion
You have the right to request that we delete your personal information, subject to certain exceptions (e.g., information we are required to retain by law, information necessary to complete a transaction, or information needed to detect and prevent fraud).
10.4 Opt-Out of Marketing
- Email Marketing: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us.
- SMS/MMS Marketing: You can opt out at any time by replying STOP to any text message or by contacting us (see Section 4.5).
- Telephone Marketing: You can request to be placed on our internal do-not-call list by contacting us.
10.5 Restrict Processing
You may have the right to request that we restrict the processing of your personal information under certain circumstances.
10.6 Withdraw Consent
Where we process your information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
10.7 Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. You will not receive different pricing, a different quality of service, or be denied service for making a privacy-related request.
10.8 How to Exercise Your Rights
To exercise any of the rights described above, please contact us using one of the following methods:
- Email: [email protected]
- Phone: (844) 769-8647
- Mail: VoIPSimplicity, Attn: Privacy, 5710 Ogeechee Road, Suite 200-267, Savannah, GA 31405
We will respond to your request within 30 days (or sooner if required by applicable law). We may need to verify your identity before processing your request by asking you to confirm information associated with your account.
If you are an authorized agent making a request on behalf of a consumer, we may require proof of authorization (such as a signed power of attorney or written consent from the consumer).
11. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
11.1 Categories of Personal Information Collected
In the preceding twelve (12) months, we have collected the following categories of personal information (as defined by the CCPA):
- Directly from you
- Automatically through your use of the Site and Services
- From third parties (carriers, payment processors, analytics providers)
11.3 Business Purposes for Collection
As described in Section 3 of this Privacy Policy.
11.4 Sale and Sharing of Personal Information
We do not sell your personal information. We do not “share” personal information for cross-context behavioral advertising as defined under the CPRA, except through the use of certain advertising cookies (which you can opt out of via our cookie consent tool).
11.5 Your California Rights
- Right to Know: Request what personal information we have collected, used, and disclosed.
- Right to Delete: Request deletion of personal information.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Opt Out of Sale/Sharing: We do not sell your data. If we engage in “sharing” through advertising technologies, you can opt out through our cookie consent tool.
- Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of your sensitive personal information to purposes necessary for providing the Services.
- Right to Non-Discrimination: We will not penalize you for exercising your rights.
11.6 How to Exercise California Rights
- Email: [email protected]
- Phone: (844) 769-8647
We will verify your identity by matching information you provide with information we have on file. We will respond within 45 days of receiving a verifiable request.
11.7 California “Shine the Light” Law
California Civil Code §1798.83 permits California residents to request information regarding the disclosure of personal information to third parties for direct marketing. We do not disclose personal information to third parties for their direct marketing purposes.
11.8 Authorized Agents
If you designate an authorized agent to make a request on your behalf, we may require written proof of the agent’s authorization and verification of your identity.
12. OTHER STATE-SPECIFIC PRIVACY RIGHTS
12.1 Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and Other States
Residents of states with comprehensive consumer privacy laws may have rights similar to those described in Section 10, including the right to access, correct, delete, and opt out of certain processing activities. If you reside in a state with such a law, please contact us at [email protected] to exercise your rights. We will respond in accordance with the timelines and requirements of your state’s applicable law.
12.2 Customer Proprietary Network Information (CPNI)
As a telecommunications service provider, VoIP Simplicity is subject to FCC regulations regarding Customer Proprietary Network Information (CPNI) under 47 U.S.C. § 222 and 47 C.F.R. Part 64. CPNI includes information about the quantity, technical configuration, type, destination, location, and amount of use of your telecommunications service, as well as billing information related to your telephone service.
We will:
- Protect CPNI in accordance with FCC regulations
- Not use, disclose, or share your CPNI without your approval, except as permitted by law
- Use CPNI only for the purpose of providing you with the telecommunications services you have requested, or as required by law
- Provide you with notice and opportunity to restrict use of your CPNI for marketing additional services
If you wish to restrict or grant approval for us to use your CPNI for marketing purposes, please contact us at (844) 769-8647 or [email protected].
13. CHILDREN’S PRIVACY
Our Site and Services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected]. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take prompt steps to delete that information.
14. INTERNATIONAL USERS
Our Site and Services are designed for use within the United States. If you access the Site or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
By using our Site or Services from outside the United States, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy and applicable U.S. law.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page
- Post the revised Privacy Policy on our Site
- If the changes are significant, provide additional notice (e.g., email notification to account holders or a prominent banner on our Site)
We encourage you to review this Privacy Policy periodically. Your continued use of the Site or Services after the posting of an updated Privacy Policy constitutes your acceptance of the updated terms.
16. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact us at: [email protected]
VoIP Simplicity
A trade name of VoIPSimplicity LLC
Mailing Address:
5710 Ogeechee Road
Suite 200-267
Savannah, GA 31405
Phone: (844) 769-8647
Email: [email protected]
General Inquiries Email: [email protected]
Website: www.voipsimplicity.com
For SMS-specific terms including opt-in, opt-out, and messaging details, please see our SMS Terms & Conditions.
For terms governing your use of our Services, please see our Terms of Service.
For acceptable use of our communications platform, please see our Acceptable Use Policy.
© 2025 VoIPSimplicity. All rights reserved.