VoIPSimplicity SMS Terms & Conditions

Effective Date: [02/01/2026]
Last Updated: [02/28/2026]

SMS TERMS & CONDITIONS

These SMS Terms & Conditions (“SMS Terms“) govern your receipt of and interaction with Short Message Service (SMS) and Multimedia Messaging Service (MMS) text messages from VoIPSimplicity (“VoIPSimplicity LLC,” “Company,” “we,” “us,” or “our“), a Georgia limited liability company with its principal place of business at 5710 Ogeechee Road, Suite 200-267, Savannah, GA 31405.

These SMS Terms supplement our Terms of Service, Privacy Policy, and Acceptable Use Policy. By opting in to receive text messages from VoIPSimplicity, you agree to these SMS Terms. If you do not agree, do not opt in to receive text messages and contact us to withdraw any previously given consent.

Overview of Our Messaging Programs
Consent and Opt-In
Types of Messages
Message Frequency
Message and Data Rates
How to Opt Out
How to Get Help
Privacy and Data Protection
No Mobile Information Sharing
Supported Carriers
Disclaimer of Warranty and Liability
Dispute Resolution
Changes to These SMS Terms
Contact Information

1. OVERVIEW OF OUR MESSAGING PROGRAMS

VoIPSimplicity provides voice over internet protocol (VoIP) telephone services, business communication tools, and related products to residential and small business customers. As part of our Services, we offer SMS and MMS messaging capabilities for the following purposes:

Account and Service Communications: Notifications related to your VoIPSimplicity account, including account activation, service status updates, billing reminders, payment confirmations, and maintenance or outage alerts
Customer Support: Responses to support inquiries, troubleshooting assistance, and service case updates
Appointment and Service Reminders: Reminders related to scheduled installations, consultations, or service appointments
Security and Fraud Alerts: Notifications related to account security, suspicious activity, or fraud prevention
Promotional and Marketing Messages: Special offers, discounts, new feature announcements, product updates, and company news (sent only with your express written consent to receive marketing messages)

2. CONSENT AND OPT-IN

2.1 How You Provide Consent

You may opt in to receive text messages from VoIPSimplicity through any of the following methods:

Website Forms: By entering your mobile phone number and checking the SMS consent checkbox on any form on our website at www.voipsimplicity.com including but not limited to: quote request forms, contact forms, sign-up/registration forms, and support request forms
Keyword Opt-In: By texting a designated keyword (e.g., “START,” “YES,” or “JOIN“) to a VoIPSimplicity phone number or short code
Verbal Consent: By verbally consenting to receive text messages during a telephone call with a VoIPSimplicity representative (verbal consent is documented in our records)
Written/Electronic Consent: By providing written or electronic consent through a service agreement, order form, or other document

2.2 Consent Is Voluntary

Your consent to receive SMS/MMS messages from VoIPSimplicity is completely voluntary and is not a condition of purchasing any product or service from us. You may purchase and use VoIPSimplicity services without opting in to text messaging.

2.3 Consent Confirmation

After you opt in, you will receive a confirmation text message that includes:

Identification of VoIPSimplicity as the sender
A description of the type of messages you will receive
Message frequency disclosure
“Message and data rates may apply” notice
Instructions for opting out (reply STOP)
Instructions for getting help (reply HELP)
A link to these SMS Terms and our Privacy Policy

Example confirmation message:

“VoIPSimplicity: You’re subscribed to [account alerts / promotional messages]. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms: voipsimplicity.com/sms-terms”

2.4 Age Requirement

You must be 18 years of age or older (or the age of majority in your jurisdiction) to opt in to VoIPSimplicity’s messaging programs. By opting in, you represent and warrant that you meet this age requirement.

2.5 Authorization for the Number Provided

By providing a mobile phone number and opting in to receive messages, you represent and warrant that:

You are the account holder for the mobile phone number provided, or you have the account holder’s express authorization to opt in to messaging on that number
The phone number you provided is accurate and belongs to you
You will promptly notify VoIPSimplicity if you change your mobile phone number

3. TYPES OF MESSAGES

Depending on your selections and account activity, you may receive the following categories of text messages from VoIPSimplicity:

3.1 Transactional and Informational Messages

These messages relate directly to your account and use of VoIPSimplicity services:

Account activation and setup confirmations
Service provisioning and number porting status updates
Billing and payment reminders
Payment confirmation receipts
Service maintenance and outage notifications
Security alerts and fraud notifications
Support ticket updates and case resolution notices
E911 address update reminders
Two-factor authentication (2FA) codes (if applicable)

3.2 Promotional and Marketing Messages

These messages are sent only if you have provided separate, express written consent to receive marketing communications:

Special offers and promotional discounts
New service and feature announcements
Plan upgrade opportunities
Referral program information
Company news and updates
Event invitations
Customer satisfaction surveys

You may opt in to or out of promotional messages independently from transactional messages. Opting out of promotional messages will not affect service-critical transactional messages related to your active account.

4. MESSAGE FREQUENCY

4.1 Transactional Messages

Message frequency varies based on your account activity and service events. Transactional messages are sent on an as-needed basis and may include:

Account-triggered alerts (e.g., payment processed, service activated)
Support-initiated messages (e.g., case updates in response to your inquiry)
Security notifications (e.g., login alerts, fraud warnings)

There is no fixed cap on transactional messages, as they are driven by account activity. However, we make reasonable efforts to limit messages to those that are necessary and relevant.

4.2 Promotional Messages

If you opt in to receive promotional messages, you can expect to receive no more than [3] marketing messages per month unless otherwise disclosed at the time of a specific promotional campaign opt-in.

4.3 Overall Frequency

Message frequency varies. The total number of messages you receive will depend on your account activity, service selections, support interactions, and whether you have opted in to promotional messaging.

5. MESSAGE AND DATA RATES

Standard message and data rates may apply. Text messaging charges from your wireless carrier are your sole responsibility. VoIPSimplicity does not charge a separate fee for sending or receiving SMS/MMS messages as part of account communications, but your wireless carrier may charge you per-message fees or deduct messages from your wireless plan allotment.

If you have questions about your wireless plan and messaging charges, please contact your wireless carrier directly.

6. HOW TO OPT OUT

You may opt out of receiving text messages from VoIPSimplicity at any time using any of the following methods:

6.1 Reply STOP

Reply STOP (or any of the following keywords: QUIT, CANCEL, UNSUBSCRIBE, END) to any text message you receive from VoIPSimplicity.

You will receive one final confirmation message confirming that you have been unsubscribed. For example:

“VoIPSimplicity: You have been unsubscribed and will no longer receive text messages from us. Reply START to re-subscribe. Need help? Call (844) 769-8647.”

After this confirmation, no further messages will be sent unless you re-subscribe.

6.2 Email Request

Send an email to [email protected] with:

Subject line: “SMS Opt-Out”
Body: Include the mobile phone number you wish to unsubscribe and your name

6.3 Phone Request

Call us at (844) 769-8647 during business hours and request to be removed from our messaging list.

6.4 Written Request

Send a written opt-out request to:

VoIPSimplicity LLC

Attn: SMS Opt-Out
5710 Ogeechee Road
Suite 200-267
Savannah, GA 31405

6.5 Opt-Out Processing Time

Reply STOP: Processed immediately (within minutes). You may receive one final confirmation message.
Email, phone, or mail requests: Processed within 48 hours of receipt.

6.6 Partial Opt-Out

If you wish to stop promotional/marketing messages only but continue receiving transactional account messages, please contact us at (844) 769-8647 or support [email protected] to adjust your preferences.
If you reply STOP, it will opt you out of all messaging programs. If you wish to re-subscribe to transactional messages only, reply START or contact us.

6.7 Re-Subscribing

If you previously opted out and wish to re-subscribe, you may:

Reply START or YES to a VoIPSimplicity number
Re-submit a form on our website with the SMS consent checkbox selected
Call us at (844) 769-8647 to verbally re-subscribe

7. HOW TO GET HELP

If you need assistance with our text messaging services or have questions about these SMS Terms:

7.1 Reply HELP

Reply HELP to any text message from VoIPSimplicity. You will receive a response message with contact information and basic instructions. For example:

“VoIPSimplicity SMS Help: For assistance, call (844) 769-8647 or email [email protected]. To opt out, reply STOP. Msg & data rates may apply.”

7.2 Contact Us Directly

Phone: (844) 769-8647
Email: [email protected]
Website: www.voipsimplicity.com
Mail: VoIPSimplicity LLC, 5710 Ogeechee Road, Suite 200-267, Savannah, GA 31405

8. PRIVACY AND DATA PROTECTION

Your privacy is important to us. This section summarizes how we handle data related to our SMS messaging programs. For complete details, please review our full Privacy Policy.

8.1 Information We Collect

In connection with our SMS messaging programs, we collect and retain:

Your mobile phone number
Your opt-in consent records (including the method, date, time, and content of opt-in)
Your opt-out records (including the method, date, and time of opt-out)
Message delivery and receipt logs (including date, time, and delivery status)
The content of messages you send to us (e.g., STOP, HELP, or support-related replies)

8.2 How We Use SMS Data

We use SMS-related data to:

Deliver text messages you have consented to receive
Process opt-in and opt-out requests
Maintain compliance records as required by the TCPA, FCC, CTIA, and carrier regulations
Respond to your inquiries and support requests
Improve our messaging services

8.3 Data Retention

We retain SMS consent records (opt-in and opt-out) and message logs for a minimum of five (5) years or as required by applicable law, including TCPA and FCC requirements. This data is stored securely and accessed only for compliance, auditing, dispute resolution, and legal purposes.

8.4 Security

SMS-related data is protected using reasonable administrative, technical, and physical security measures, including encryption, access controls, and secure storage. For more information, see our Privacy Policy.

9. NO MOBILE INFORMATION SHARING

VoIPSimplicity does not sell, rent, lease, or share your mobile phone number, SMS/MMS opt-in data, or SMS/MMS consent information with third parties or affiliates for their marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The only circumstances in which SMS-related data may be disclosed to a third party are:

Service Delivery: We may share your phone number and message data with telecommunications carriers and messaging platform providers strictly as necessary to transmit and deliver text messages on our behalf. These providers are contractually prohibited from using your information for any other purpose.
Legal Compliance: We may disclose information when required by law, regulation, subpoena, court order, or other valid legal process.
Protection of Rights: We may disclose information when necessary to protect the rights, property, or safety of VoIPSimplicity, our customers, or the public.

10. SUPPORTED CARRIERS

VoIPSimplicity’s SMS messaging services are supported on all major U.S. wireless carriers, including but not limited to:

AT&T
Verizon Wireless
T-Mobile (including Sprint)
U.S. Cellular
And most MVNOs (Mobile Virtual Network Operators) operating on these networks

Carrier participation and support is subject to change without notice. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to the terms and policies of your wireless carrier.

VoIPSimplicity is not responsible for messages that are not delivered due to:

Carrier network issues or outages
Device incompatibility
Changes in your wireless carrier’s policies
Your device being powered off, out of range, or unable to receive messages
Full message inbox or storage limitations on your device

11. DISCLAIMER OF WARRANTY AND LIABILITY

11.1 No Warranty

SMS AND MMS MESSAGING SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. VOIPSIMPLICITY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

Messages will be delivered without delay or error
Messages will be delivered to all carriers or all devices
The messaging service will be uninterrupted, secure, or error-free
Message content will be accurate or complete in transmission

11.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VOIPSIMPLICITY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO:

YOUR USE OF OR INABILITY TO USE OUR SMS/MMS MESSAGING SERVICES
DELAYED, UNDELIVERED, OR MISDIRECTED MESSAGES
ANY UNAUTHORIZED ACCESS TO OR INTERCEPTION OF YOUR MESSAGES
ANY CHARGES IMPOSED BY YOUR WIRELESS CARRIER FOR SENDING OR RECEIVING TEXT MESSAGES
ANY ERRORS, OMISSIONS, OR INACCURACIES IN MESSAGE CONTENT

11.3 Carrier Liability

Wireless carriers are not responsible for delayed or undelivered messages. VoIPSimplicity is not the agent of any wireless carrier and makes no representations on behalf of any carrier.

12. DISPUTE RESOLUTION

Any disputes arising out of or relating to these SMS Terms shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service, which are incorporated herein by reference.

13. CHANGES TO THESE SMS TERMS

VoIPSimplicity reserves the right to modify these SMS Terms & Conditions at any time. When we make changes:

We will update the “Last Updated” date at the top of this page
We will post the revised SMS Terms at www.voipsimplicity.com/sms-terms
For material changes, we may notify you via text message, email, or a prominent notice on our website

Your continued participation in our messaging programs after the posting of updated SMS Terms constitutes your acceptance of the changes. If you do not agree with the revised terms, you may opt out at any time by replying STOP to any message or contacting us using the methods described in Section 6.

14. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding these SMS Terms & Conditions or our text messaging practices, please contact us:

Mailing Address:

VoIPSimplicity LLC 5710 Ogeechee Road Suite 200-267 Savannah, GA 31405

Phone: (844) 769-8647

Email: [email protected]

Website: www.voipsimplicity.com

Quick Reference Summary

Topic	Details
Brand Name	VoIPSimplicity
Legal Entity	VoIPSimplicity LLC
Message Types	Account alerts, service notifications, support updates, promotional offers (with consent)
Message Frequency	Varies; promotional messages limited to [X]/month
Opt-In	Website forms, keyword text, verbal, written
Opt-Out	Reply STOP to any message, or email/call us
Help	Reply HELP to any message, or email/call us
Cost	Message and data rates may apply (carrier charges)
Data Sharing	No mobile info shared with third parties for marketing
Contact Phone	(844) 769-8647
Contact Email	[email protected]
Privacy Policy	www.voipsimplicity.com/privacy-policy
Terms of Service	www.voipsimplicity.com/terms-of-service

These SMS Terms & Conditions should be read in conjunction with our Terms of Service, Privacy Policy, and Acceptable Use Policy.