VoIPSimplicity Acceptable Use Policy

Effective Date: [02/01/2026]
Last Updated: [02/28/2026]

ACCEPTABLE USE POLICY

This Acceptable Use Policy (“AUP” or “Policy“) governs your use of the voice over internet protocol (VoIP) telephone services, messaging services, and all related communication products and features (collectively, the “Services“) provided by VoIPSimplicity (“VoIPSimplicity LLC,” “Company,” “we,” “us,” or “our“).

By using our Services, you agree to comply with this Acceptable Use Policy. This AUP is incorporated by reference into our Terms of Service. Violation of this Policy may result in suspension or termination of your account and Services, with or without notice.

If you have questions about this Policy, please contact us at:

VoIPSimplicity LLC
5710 Ogeechee Road, Suite 200-267
Savannah, GA 31405
Phone: (844) 769-8647
Email: [email protected]
Website: www.voipsimplicity.com

Purpose
Scope
General Prohibited Uses
Voice and Calling Restrictions
SMS and MMS Messaging Restrictions
Network and System Integrity
Compliance with Laws and Regulations
Intellectual Property
Privacy and Data Protection
E911 Obligations
Customer Responsibilities
Monitoring and Enforcement
Consequences of Violation
Reporting Violations
Modifications to This Policy
Contact Information

1. PURPOSE

The purpose of this Acceptable Use Policy is to:

Protect VoIPSimplicity’s network, infrastructure, and Services from abuse, misuse, and degradation
Protect our customers, employees, and the general public from illegal, harmful, or disruptive activities conducted through our Services
Ensure compliance with all applicable federal, state, and local laws and regulations, including those enforced by the Federal Communications Commission (FCC), the Federal Trade Commission (FTC), and applicable telecommunications carriers
Maintain the quality, reliability, and integrity of our Services for all users
Establish clear expectations for acceptable and prohibited conduct

2. SCOPE

This Policy applies to:

All customers (residential and business) of VoIPSimplicity
All authorized users of any VoIPSimplicity customer account, including employees, agents, contractors, and any other individuals who access or use the Services under a customer’s account
All use of VoIPSimplicity Services, including but not limited to voice calling, voicemail, SMS messaging, MMS messaging, fax services, conferencing, and any other communication features
All devices, applications, and equipment used to access the Services, whether provided by VoIPSimplicity or the customer

You are responsible for the actions of all individuals who use the Services under your account, whether or not such use was authorized by you.

3. GENERAL PROHIBITED USES

You may not use VoIPSimplicity Services for any purpose that is unlawful, harmful, abusive, or disruptive. The following activities are strictly prohibited:

3.1 Illegal Activities

Using the Services to conduct, facilitate, promote, or support any activity that violates any applicable federal, state, local, or international law or regulation
Using the Services in connection with any form of fraud, identity theft, phishing, pretexting, or social engineering
Using the Services to stalk, threaten, harass, intimidate, or harm any person
Using the Services to distribute, transmit, or store content that constitutes child sexual abuse material (CSAM) or that exploits minors in any way
Using the Services to promote or facilitate drug trafficking, human trafficking, terrorism, or violence
Using the Services to impersonate any person, business, or government entity, or to misrepresent your identity or affiliation

3.2 Harmful or Offensive Content

Transmitting content that is defamatory, libelous, obscene, indecent, or otherwise objectionable
Transmitting content that constitutes hate speech or that promotes discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
Transmitting content designed to incite violence or cause physical harm to any individual or group

3.3 Deceptive Practices

Using the Services to deceive, mislead, or defraud any person or entity
Misrepresenting the origin, identity, or purpose of any communication (including Caller ID spoofing for fraudulent or deceptive purposes)
Creating false or misleading impressions about the source of any call, message, or other communication
Using the Services to conduct pyramid schemes, Ponzi schemes, or other fraudulent business schemes

3.4 Unauthorized Access

Using the Services to gain unauthorized access to any network, system, account, data, or device belonging to another person or entity
Using the Services to probe, scan, or test the vulnerability of any system or network
Using the Services to distribute malware, viruses, worms, Trojan horses, ransomware, spyware, or any other malicious software or code
Intercepting, monitoring, or recording communications without the consent of all parties as required by applicable law

4. VOICE AND CALLING RESTRICTIONS

4.1 Unsolicited Calls and Robocalling

The following voice calling practices are strictly prohibited:

Robocalling: Initiating telephone calls using an automatic telephone dialing system (ATDS) or artificial/prerecorded voice messages without prior express consent of the called party, as required by the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227
Telemarketing violations: Making telemarketing calls to numbers on the National Do Not Call Registry without a valid exemption or existing business relationship
Unsolicited commercial calls: Making bulk unsolicited commercial calls that violate the TCPA, FCC rules, FTC Telemarketing Sales Rule (TSR), or any applicable state telemarketing law
Caller ID manipulation: Transmitting misleading or inaccurate Caller ID information with the intent to defraud, cause harm, or wrongfully obtain anything of value, in violation of the Truth in Caller ID Act (47 U.S.C. § 227(e))

4.2 Traffic Pumping and Toll Fraud

Using the Services for traffic pumping, access stimulation, or any scheme designed to artificially inflate call traffic to generate revenue
Using the Services to commit toll fraud, including unauthorized use of calling card numbers, PBX systems, or third-party telecom accounts
Making unauthorized international calls or using the Services to bypass international call routing restrictions

4.3 Abnormal Calling Patterns

Using the Services in a manner that generates call volumes significantly beyond normal residential or business use patterns, as determined by VoIPSimplicity in its reasonable discretion
Using residential plans for commercial call center operations, high-volume telemarketing, or automated calling campaigns
Using the Services for continuous, unattended call forwarding designed to circumvent plan limitations

4.4 Emergency Services Misuse

Making false or prank calls to 911 or any emergency service (E911)
Deliberately providing inaccurate location information for E911 purposes
Using the Services in any manner that interferes with or disrupts emergency communications

4.5 STIR/SHAKEN Compliance

VoIPSimplicity participates in the STIR/SHAKEN framework for Caller ID authentication as required by the FCC. Customers must not attempt to bypass, circumvent, or manipulate STIR/SHAKEN call authentication mechanisms.

5. SMS AND MMS MESSAGING RESTRICTIONS

VoIPSimplicity provides SMS and MMS messaging capabilities as part of certain Service plans. All messaging activity must comply with this AUP, applicable law, and the following industry guidelines and regulations:

5.1 Applicable Laws, Rules, and Guidelines

All SMS and MMS messages sent through VoIPSimplicity Services must comply with:

Telephone Consumer Protection Act (TCPA) — 47 U.S.C. § 227
FCC Rules and Orders implementing the TCPA
CAN-SPAM Act — 15 U.S.C. § 7701 et seq. (to the extent applicable to commercial electronic messages)
Cellular Telecommunications Industry Association (CTIA) Messaging Principles and Best Practices
The Campaign Registry (TCR) requirements for business messaging
Mobile carrier acceptable use policies (including but not limited to AT&T, Verizon, T-Mobile, and their respective MVNOs)
All applicable state and local laws governing text messaging and telemarketing

5.2 Consent Requirements

Prior express consent is required for all transactional and informational text messages
Prior express written consent is required for all marketing and promotional text messages, as defined by the TCPA and FCC
Consent must be clear, conspicuous, and unambiguous
Consent must be documented and retained for a minimum of five (5) years
Consent may not be obtained through pre-checked boxes, implied agreement, or bundled consent that obscures the nature of the messaging consent
Consent is not transferable. Consent obtained by one business or brand may not be used to send messages on behalf of a different business or brand unless explicitly authorized by the consumer

5.3 Required Message Content

All SMS/MMS campaigns and messages must include or support the following:

Clear identification of the sending business (VoIPSimplicity or the customer’s registered business name)
Opt-out mechanism: Every message (or the initial message in a conversation) must include clear instructions for opting out (e.g., “Reply STOP to unsubscribe”)
Help mechanism: Recipients must be able to reply HELP to receive assistance information
“Message and data rates may apply” disclosure at the point of opt-in
Message frequency disclosure at the point of opt-in (e.g., “Up to X messages per month”)
Links to applicable Terms of Service, Privacy Policy, and SMS Terms & Conditions

5.4 Prohibited Messaging Practices

The following messaging activities are strictly prohibited through VoIPSimplicity Services:

Spam: Sending unsolicited bulk text messages without prior express consent
Phishing / Smishing: Sending messages designed to trick recipients into revealing personal information, login credentials, financial data, or other sensitive information
Malware distribution: Sending messages containing links to malware, viruses, or malicious software
Illegal content: Sending messages promoting illegal activities, illegal substances, or prohibited products
SHAFT content without proper age-gating and carrier approval: Sending messages related to Sex, Hate, Alcohol, Firearms, or Tobacco without prior carrier and aggregator approval and appropriate age-gating mechanisms
Deceptive messaging: Sending messages with misleading sender identification, deceptive subject matter, or false/misleading content
Shared short code abuse: Using messaging services to send content that does not match the registered use case filed with The Campaign Registry (TCR) or applicable messaging aggregator
Snowshoeing: Spreading messaging traffic across multiple phone numbers to avoid carrier detection thresholds or rate limits
Number cycling / number rotation: Rotating through multiple phone numbers to evade spam filters or carrier blocks
Peer-to-peer (P2P) messaging for application-to-person (A2P) purposes: Using messaging pathways designated for person-to-person communication to send automated, bulk, or commercial messages
Failure to honor opt-outs: Failing to process and honor STOP/opt-out requests within the timeframes required by law and carrier policies (must be processed within 24 hours at maximum; immediate processing is expected)
Purchasing or harvesting phone number lists: Sending messages to phone numbers obtained through purchased lists, scraped databases, or any method other than direct, voluntary consumer consent

5.5 Campaign Registration (TCR)

Business customers using VoIPSimplicity’s messaging services for application-to-person (A2P) messaging must:

Register their brand and messaging campaigns with The Campaign Registry (TCR) through VoIPSimplicity or an authorized Campaign Service Provider (CSP)
Provide accurate and complete brand information, including legal business name, EIN, business address, website, and contact information
Accurately describe their messaging use case(s) during campaign registration
Maintain a publicly accessible website that clearly describes their business, includes a Privacy Policy with SMS disclosures, and displays contact information (as required by TCR vetting)
Comply with all TCR vetting requirements and any conditions imposed by TCR, carriers, or VoIPSimplicity
Not send messages until campaign registration is approved

VoIPSimplicity reserves the right to reject, suspend, or terminate any messaging campaign that fails TCR vetting, violates carrier policies, or does not comply with this AUP.

5.6 Throughput and Volume Limits

Messaging throughput (messages per second) and daily/monthly volume limits are determined by TCR trust scores, carrier policies, and VoIPSimplicity plan limitations. Customers must not:

Attempt to exceed assigned throughput or volume limits
Use technical means to circumvent rate limits or traffic shaping
Artificially inflate messaging traffic

6. NETWORK AND SYSTEM INTEGRITY

You may not use the Services in any manner that disrupts, degrades, or interferes with VoIPSimplicity’s network, systems, or infrastructure, or the networks and systems of any third party. Prohibited activities include:

6.1 Network Abuse

Generating excessive traffic volumes that degrade service quality for other users (Denial of Service or Distributed Denial of Service attacks)
Attempting to disrupt or overwhelm VoIPSimplicity’s switches, routers, servers, or any other network equipment
Engaging in port scanning, packet sniffing, or network probing activities targeting VoIPSimplicity or any third-party network
Exploiting vulnerabilities in VoIPSimplicity’s systems, software, or equipment

6.2 System Manipulation

Attempting to reverse engineer, decompile, disassemble, or modify any VoIPSimplicity software, firmware, or equipment
Circumventing or attempting to circumvent any security measures, authentication mechanisms, or access controls
Using automated scripts, bots, or tools to interact with VoIPSimplicity’s systems in an unauthorized manner
Reselling, redistributing, or sharing Services without written authorization from VoIPSimplicity

6.3 Equipment and Configuration

Connecting equipment to VoIPSimplicity’s network that does not comply with FCC Part 68 requirements or that causes interference or harm to the network
Modifying VoIPSimplicity-provided equipment without authorization
Using the Services with equipment or configurations that generate excessive or abnormal signaling traffic

7. COMPLIANCE WITH LAWS AND REGULATIONS

You must comply with all applicable laws and regulations when using VoIPSimplicity Services, including but not limited to:

Telephone Consumer Protection Act (TCPA) — 47 U.S.C. § 227
Truth in Caller ID Act — 47 U.S.C. § 227(e)
CAN-SPAM Act — 15 U.S.C. § 7701 et seq.
FCC Rules and Regulations — 47 C.F.R. Parts 64, 68, and others
FTC Telemarketing Sales Rule (TSR) — 16 C.F.R. Part 310
CTIA Messaging Principles and Best Practices
Computer Fraud and Abuse Act (CFAA) — 18 U.S.C. § 1030
Electronic Communications Privacy Act (ECPA) — 18 U.S.C. §§ 2510–2522
STIR/SHAKEN and Robocall Mitigation requirements (FCC)
All applicable state telemarketing, do-not-call, and consumer protection laws
All applicable state recording consent laws (one-party vs. two-party consent states) if using call recording features
All applicable international laws if placing calls or sending messages to international destinations

You are solely responsible for understanding and complying with all laws applicable to your specific use of the Services. VoIPSimplicity does not provide legal advice. If you are unsure whether your intended use complies with applicable law, you should consult with a qualified attorney.

8. INTELLECTUAL PROPERTY

You may not use VoIPSimplicity’s name, logo, trademarks, or other intellectual property without prior written authorization
You may not use the Services to infringe on the intellectual property rights of any third party, including copyrights, trademarks, patents, and trade secrets
You may not use the Services to distribute pirated, counterfeit, or unlicensed content

9. PRIVACY AND DATA PROTECTION

You must comply with all applicable privacy and data protection laws when using the Services, including the CCPA/CPRA, TCPA, and any other applicable state or federal privacy laws
If you collect personal information from individuals in connection with your use of the Services (e.g., customer phone numbers for business messaging), you are responsible for doing so lawfully, with appropriate notice and consent
You must maintain appropriate security measures to protect any personal data you access, collect, or process through the Services
You must not use the Services to collect personal information through deceptive or unlawful means
You must comply with VoIPSimplicity’s Privacy Policy and SMS Terms & Conditions

10. E911 OBLIGATIONS

VoIPSimplicity provides Enhanced 911 (E911) service in compliance with FCC requirements. As a user of our Services:

You must register and maintain a current and accurate physical address (Registered Location) in your VoIPSimplicity account for each line or device that may be used to call 911
You must update your Registered Location promptly if you move or if a device will be used at a different physical location
You understand that E911 service has limitations compared to traditional wireline 911 service, including potential issues during power outages, internet outages, or when the device is used at a location different from the Registered Location
You must not make false, fraudulent, or prank calls to 911 or any emergency service
You must review VoIPSimplicity’s E911 Disclosure for complete information about the capabilities and limitations of our E911 service

11. CUSTOMER RESPONSIBILITIES

As a VoIPSimplicity customer, you are responsible for:

Account Security: Maintaining the confidentiality of your account credentials and promptly notifying us of any unauthorized access or security breach
Authorized Users: Ensuring that all individuals who use the Services under your account comply with this AUP, our Terms of Service, and all applicable laws
Accurate Information: Providing and maintaining accurate, current, and complete account information, including your legal name, address, phone number, email address, and E911 Registered Location
Monitoring Usage: Monitoring usage on your account and promptly reporting any suspected unauthorized or abusive use
Third-Party Compliance: If you use the Services in connection with third-party applications, platforms, or integrations, ensuring that such use complies with this AUP and the terms of the third-party provider
Record Keeping: Maintaining records of consent, opt-in/opt-out data, and other documentation as required by law, particularly for SMS/MMS messaging campaigns
Prompt Payment: Paying all applicable fees for the Services in accordance with our Terms of Service

12. MONITORING AND ENFORCEMENT

12.1 Right to Monitor

VoIPSimplicity reserves the right, but does not assume the obligation, to monitor the use of its Services for compliance with this AUP. Monitoring may include:

Reviewing call patterns, messaging volumes, and traffic data for signs of abuse
Investigating complaints from carriers, recipients, regulatory authorities, or other third parties
Cooperating with law enforcement agencies investigating illegal activity
Reviewing messaging campaigns for compliance with TCR registration, carrier policies, and this AUP

12.2 No Content Monitoring Obligation

VoIPSimplicity does not routinely monitor the content of calls, voicemails, messages, or faxes transmitted through the Services. We respect our customers’ privacy and communications. However, we may review content when:

Required by law, regulation, or legal process
Investigating a reported violation of this AUP
Responding to an imminent threat to safety or security
Cooperating with law enforcement pursuant to valid legal authority

13. CONSEQUENCES OF VIOLATION

VoIPSimplicity takes violations of this Acceptable Use Policy seriously. If we determine, in our sole and reasonable discretion, that you have violated this AUP, we may take one or more of the following actions:

13.1 Graduated Enforcement

Warning: Issue a written warning via email or other communication, describing the violation and requesting immediate corrective action
Temporary Suspension: Temporarily suspend your access to the Services (in whole or in part) while we investigate the violation
Feature Restriction: Disable specific features (e.g., SMS/MMS messaging, international calling, call recording) associated with the violation
Rate Limiting: Impose throughput or volume restrictions on your account
Account Termination: Permanently terminate your account and all associated Services

13.2 Immediate Action

VoIPSimplicity reserves the right to take immediate action, including suspension or termination without prior notice, in cases involving:

Illegal activity or suspected criminal conduct
Activity that poses an imminent threat to the safety of any person
Activity that causes or threatens to cause significant harm to VoIPSimplicity’s network, reputation, or other customers
Carrier-mandated suspensions (e.g., carrier blocks due to spam complaints or messaging violations)
Court orders, regulatory directives, or law enforcement requests
Fraud, including toll fraud, billing fraud, or identity theft

13.3 Financial Responsibility

You are responsible for all charges incurred on your account, including charges resulting from unauthorized or abusive use. If your violation of this AUP results in financial loss, penalties, fines, or damages to VoIPSimplicity (including but not limited to carrier fines, regulatory penalties, or legal costs), you agree to indemnify and reimburse VoIPSimplicity for such losses in accordance with the indemnification provisions of our Terms of Service.

13.4 No Refunds

If your account is suspended or terminated due to a violation of this AUP, you are not entitled to a refund of any prepaid service fees, setup fees, or other charges.

13.5 Referral to Authorities

VoIPSimplicity reserves the right to refer suspected violations of law to the appropriate federal, state, or local law enforcement agencies, regulatory bodies (including the FCC, FTC, and state attorneys general), or industry organizations.

14. REPORTING VIOLATIONS

If you become aware of any activity that violates this Acceptable Use Policy — whether by a VoIPSimplicity customer, a third party using our Services, or any other individual — we encourage you to report it promptly.

How to Report

Email: [email protected]

Phone: (844) 769-8647

Mail:
VoIPSimplicity LLC
Attn: Abuse / Compliance Department
5710 Ogeechee Road, Suite 200-267
Savannah, GA 31405

What to Include in Your Report

Your name and contact information
Description of the suspected violation
Date(s) and time(s) of the suspected violation
Phone number(s) or account(s) involved (if known)
Any supporting evidence (screenshots, message content, call logs, etc.)

We will review all reports and take appropriate action. While we may not be able to disclose the specific outcome of an investigation due to privacy and legal considerations, we take all reports seriously and will respond as quickly as possible.

15. MODIFICATIONS TO THIS POLICY

VoIPSimplicity reserves the right to modify this Acceptable Use Policy at any time. When we make material changes, we will:

Update the “Last Updated” date at the top of this document
Post the revised AUP on our website at www.voipsimplicity.com/acceptable-use-policy
If changes are significant, provide notice to customers via email or account notification

Your continued use of the Services after the posting of an updated AUP constitutes your acceptance of the revised terms. If you do not agree with the changes, you may terminate your Services in accordance with our Terms of Service.

We encourage you to review this Policy periodically to stay informed of our expectations and requirements.

16. CONTACT INFORMATION

If you have any questions, concerns, or feedback regarding this Acceptable Use Policy, please contact us:

Mailing Address:

VoIPSimplicity LLC

5710 Ogeechee Road

Suite 200-267

Savannah, GA 31405